Complaints Process

The MTAA believes in helping its members provide the highest quality of care to their clientelle. At this time, the province of Alberta does not have government legislation that governs the practice of Massage Therapy, which means that there are no finite education or professional requirements that a practitioner is required to adhere to. In order to ensure a high level of quality and safety for the consumer, the MTAA Cmplaints and Discipline process has been refined to ensure that both our member and the consumer are aware of the standards and professionalism expected from this organization.

The Complaints and Discipline process works in conjunction with all of our governing documents, including the Standards of Practice, Code of Conduct, Code of Ethics, Scope of Practice and Bylaws. While the MTAA is only able to act upon complaints that are in reference to members of our association, we are happy to provide guidance for a consumer who has had a less than positive experience with a therapist.

If you feel that that you have been treated in an unskilled or unprofessional manner, your first step is always to discuss it with the therapist involved. If that does not bring about a satisfactory solution, you may wish to pursue the issue with the clinic owner. If you still feel that your concern has not been adequately addressed, please forward your concern to the MTAA.

Anonymous complaints will not be pursued as the therapist should always have the right to answer to the allegations being made.

To proceed with the submission of a Complaint, please download the appropriate forms and submit to the MTAA Office: