The Massage Therapist Association takes your complaint seriously and will investigate, however it is important to note that often the process takes several weeks to complete depending on the complexity of the complaint.

To begin a formal inquiry into your complaint, please:

1. Download, complete and sign the Complaint Submission form. A completed and signed form is necessary to initiate a full investigation of your complaint.  CLICK HERE TO DOWNLOAD  
2. Download, complete and sign the Complaint Release Authorization Form.  CLICK HERE TO DOWNLOAD 
3. Forward the completed and signed Submission and Authorization forms to the MTAA Office.

Upon receiving the forms, the MTAA will:

1. Contact the Massage Therapist in question and provide them with a summary of the complaint. 
2. Contact those individuals who may have information relevant to the complaint. 
3. Review all information.  Further communication with the parties involved may be necessary. 
4. Inform the complainant and Massage Therapist in writing of the results of the review.

If you have any questions or require assistance to complete th form, please contact the MTAA Office at 403-340-1913.